Frequently Asked Questions



About 'e-Got-It Email Tracking and Encryption


INDEX of Frequently Asked Questions


Q. How long is the free trial period?

A. 30 Days

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Q. How much does the E-Got-It service cost?

A1. Email Tracking.
For individual clients, $1 per month , payable 12 months in advance plus $3 one-time registration fee.
For corporations who purchase multi-client licenses, the rate gets cheaper with increasing users.
Monthly charge according to number of users.
Number of Users Monthly
1-100 $1/user
100+ $80
500+ $200
1000+ $350
2000+ $500
5000+ $1000

A2. For Encryption or Virus & Spam Blocking, please contact us and ask for a quotation.
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Q. What is different about E-Got-It email encryption?

A. The receiver can access his email using our reader software or via our secure portal.
Once the E-got-itReader is installed the procedure of opening emails is simple and non-disruptive.
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Q. Why is there no free download for the GroupWise products?

A. As the product gets loaded into the GroupWise server, trained personnel are required to install the software. A trial version can be installed which only encodes and tracks the email of a maximum of ten users.

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Q. Why is the email I sent not shown on the on-line reports?

A. The on-line reports are updated approximately every 10 minutes. If you look at the reports after 10 minutes you will see the status of your email.

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Q. How do I remove E-got-itv3 as an Add-in to Outlook 2000?

A. From the main Outlook Screen, select:
TOOLS
OPTIONS
OTHER
ADVANCED OPTIONS
COM Add-In
Deselect Egotit v3
Click on OK
From Windows:
Click Start
Select Control Panel
Add or Remove Programs
Highlight Egotit V 3
Click on "Change/Remove"

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Q. Why do some emails on the reports have a green color?

A. Emails sent with format mode set as text only will not be tracked. The item is shown on the report for completeness of email sent information.

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How many emails can E-got-it Track?

A. Each user is limited to 1000 emails per month.
If larger volumes are required, rates will have to be negotiated with The Schoemann Group

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